Setting Shipping Expectations: “I’ve Ordered My Sauna; Now What?”

A home sauna isn’t something you put on your weekly grocery list. It’s probably going to be a one-time purchase, and once you’ve placed your order, you might not know what to expect. Shipping circumstances may vary based on season and location, but here’s a quick run-down of items to be aware of after ordering an Almost Heaven Sauna.

shipping-from-WV4Lead time

When you purchase direct from Almost Heaven Saunas, we get to work making you a quality home sauna that will provide many hours of healthful relaxation for many years to come. Production lead times vary from season to season. For example, as we move into fall, people tend to start thinking about winter up ahead, and a sauna starts to sound really good. That’s around the time when we begin to see higher sales, and you should expect to see longer lead times as a result.

The nice thing about that is that it will give you a little more time to do any necessary site prep, collect quotes from several different licensed electricians to do the wiring, and enlist the help of a friend or two to assist you with the assembly.

If you’d like to know the current estimate for how long it’ll take before a sauna will ship, just ask. Give us a call at 888.355.3050.

The day it ships

On the day that your sauna ships, we’ll give you a call or shoot you an e-mail to provide you with a tracking number. Sometimes it takes up to 24 hours for a tracking number to be active, so if at first you aren’t able to see your shipment online, give it a little bit and try the next day.

If you are on the East Coast, it’ll only take about 2-3 days to reach you; Midwest, allow 3-4 days; West Coast, allow up to a week; Alaska and Hawaii, it could be 2+ weeks in transit.

shipping-from-WV3The day it arrives (at the terminal)

When the sauna arrives in your region, it will be delivered to a carrier terminal where it will be held until a delivery appointment has been scheduled. A carrier terminal representative will call to discuss a delivery timeline.

Keep in mind that any re-delivery or storage fees will be charged to the customer. If you will be out of town and unable to receive the shipment shortly after it arrives at the carrier terminal, we recommend planning ahead and having a couple friends at your home to receive it on your behalf. Alternatively, when placing your order, you may discuss special shipping circumstances with one of our representatives. Within reason, we are able to hold a sauna from shipping for a bit. Overall, the general rule of thumb with sauna shipments is to be flexible. And feel free to loop us into the delivery process if you need to.

The day it arrives (at your house!)

The day that your sauna arrives at the end of your driveway is an exciting day. It’s been at least a couple weeks since you placed your order and you’ve been tracking it from Point A to Point B. Now it’s really and finally here!

The sauna will be packaged, wrapped, and banded on a single pallet. It will be loaded on a truck and offloaded to your curbside with the help of a lift-gate. You’ll be able to maneuver the pallet from the end of your driveway with the help of a pallet jack, or you and a friend can disassemble the pallet and move each component individually. We do recommend having at least 2 people available to accept delivery. Curbside delivery is our standard delivery method.

We take a considerable amount of care when packaging these saunas, and we want them to reach you in A+ shape. Once your sauna has been offloaded, just take a moment to examine the exterior of the shipment.

And now you have your sauna! It’s time to get it assembled and wired. Have fun, enjoy the process, and let us know if we can help with anything along the way.

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We hope this gives you some idea of what to expect up ahead. If you’d like to place an order for your own home sauna, give us a call at 888.355.3050 and we can make it happen!

November 7, 2016 •