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Helene W.

My boyfriend purchased the 4 person barrel sauna shortly after we bought our house through Costco. It was sitting in the driveway for months until thanksgiving weekend when we had tons of family visiting and assembling the sauna became a fun family project.
The sauna made it easy to think of Christmas gifts for him, as he is the hardest person to shop for. I ordered the double robe hook through the website in time to receive it by Christmas. About a week later I noticed all accessories were on sale! I knew by this point I would probably not receive the item in time, but called the customer service number nonetheless.
I had the pleasure of speaking to Jane. She was incredibly helpful and answered any question I had about shipping and my previous order.
I ended up ordering the floorboards for him as well. Unfortunately, they’ll arrive a little after Christmas, but I couldn’t be happier with the customer service I received. And I know my Finn-American boyfriend will be over the moon!
Now we just need to get ahold of an electrician to hook up the heater and we can actually use the sauna!

December 23, 2019 •