Spencer was amazing to work with. Highly recommend. Everything was great until I received it. I received the wrong product from the warehouse and started installation only to realize I got the 4 foot instead of the 6 foot from the warehouse.

I ordered my kit from Costco. It was delivered in good condition. A handful of my staves were warped, but with the extra staves sent and the fillers I was able to properly assemble my sauna. When assembling my benches one of the pre drilled holes on the upright was in a knot. This of course split when I tightened the screw (pictured below). This obviously doesn’t stop my sauna from working but it is a manufacturer defect and after spending money and time I want things to look nice. Weeks ago I spoke with someone in the warranty department. Emails and pictures were sent. I have herd nothing back. Additionally the assembly instructions talk about plugs for the drain holes being included and I did not receive any. Again I have heard nothing back. Many of the Costco reviews are similar. If you need anything to be warrantied it seems you just left on “read”. Very unfortunate considering this is a great product otherwise.

Absolutely great product. Well manufactured and a breeze to assemble due to the quality - it was actually enjoyable to build. I had taken time to research and investigate other providers of barrel saunas. After the fact, I'm very happy that I selected Almost Heaven.

I love the video on building the sauna but I can’t find any videos on where the power comes into the sauna for the heating unit or the LED lighting.

Living in western Oregon during the winter means dealing with a lot of days and weeks of cold, rain, and darkness. I've been here for almost thirty years, and every winter becomes kind of a slog. I love the rain and don't mind the cold -- to a point. After months of it, though, I get weary. That is, until a sauna came into my life.
I bought the Pinnacle sauna about a year and a half ago and it has transformed how I deal with the long winter months. I can't even tell you how amazing it is to have this hot room to step into. It's like having a short vacation to the tropics once a day where I get to heat up and sweat, warming my body to the core. I've become such a spokesperson for it that now two people close to me have also bought the same sauna and I've helped them assemble it at their homes. I know of two more people who are seriously considering it, and I'm like, "Do it, you won't be sorry!"
Nobody's paying me to say these things. I just like my sauna -- A Lot.
Almost Heaven, indeed.