My sauna was failing to heat as it had for years, I removed the rocks and saw that the coils we’re not generating proper heat. I contacted Almost Heaven and ordered replacement coils. It took longer than I expected to have my order fulfilled but once I installed the new coils my sauna worked beautifully and still does. The team at Almost Heaven helped diagnose the problem and were great . Thanks for healing my sauna and helping me and my family continue to enjoy the benefits of having a sauna

I spoke to customer service twice and emailed several times waiting for the return label so that I can be credited for this product no response three weeks

If you can’t drill out old screws and use some tin snips. You may not want to replace. If you then it’s great they elements work like I had it day one.